Intel Quietly Resumes Russia Support, Unblocks Software Downloads (Updated with Microsoft Comment)

Intel logo on a blue background
(Image credit: INtel)

Update 1/14/23 8:40am ET: Added Microsoft's response to our queries about Windows 11 updates below.

Original Article, 1/13/23 8:51am ET:

Multiple reports in Russian media assert that Intel, which ceased doing business inside Russia and Belarus due to US sanctions levied due to the Ukraine war, has resumed allowing driver and software downloads inside the country. In the immediate aftermath of the U.S. sanctions, Russian users were previously unable to download Intel software. These reports also indicate that Microsoft has now quietly re-enabled automatic Windows 11 updates for Russian users.

"There have been no recent changes to our operations," an Intel spokesperson told Tom's Hardware -- an important qualifier.

"In February and March 2022, Intel suspended all shipments to customers in Russia and Belarus respectively. In April 2022 Intel announced that it was suspending its business operations in Russia," we were told.

"Intel continues to comply with all applicable export regulations and sanctions in the countries in which it operates. This includes compliance with the sanctions and export controls against Russia and Belarus issued by the US and allied nations. Access to resources that meet driver update needs, such as the Intel Download Center and Intel Download Support Assistant (IDSA), are part of Intel’s warranty obligations."

Yet sources close to the matter tell us that Intel did initially block downloads in Russia for the software mentioned in the statement; the company restored access in the latter portion of last year. That justifies Intel's statement that the changes weren't "recent." The Intel Driver and Support Assistant (DSA) downloads are now freely available to Russian users due to Intel's warranty obligations.

The Russian media reports indicate that Intel's initial block on downloads began on February 25, 2022, and it appears to be based on the user's geographic location. As such, both individuals and companies in Russia couldn't access downloads from Intel's official site, so they had to spoof their IP address by using a VPN, use torrents, or find copies of the drivers stored in various forums. According to Russian media, 'experts' contended that Intel's blocks prevented the company from fulfilling its warranty obligations to Russian users.

Izvestia and CNews (Russian media) reports that it could access the Intel download portal without IP spoofing as of January 11, 2023. However, it had to find the download section through Yandex or Google, as the main Intel Russia site is still not directly accessible.

Interestingly, it appears that the driver updates are only available through the automatic download tool. Even though the Driver and Support Assistant software, which automatically installs or updates drivers, is freely available for use, the outlet claims that Intel doesn't allow direct downloads of the drivers without first registering and creating a profile on Intel's Russia website, which isn't allowed from a Russian IP address.

The reports also claim that Microsoft has now quietly resumed allowing Windows 11 updates within the country even though it doesn't allow downloading the operating system. Microsoft responded to our queries about re-enabled Windows 11 updates with the following statement to Tom's Hardware

“As we shared previously, we have stopped all new product and services sales in Russia and are complying with sanctions from the EU, UK and US.” – a Microsoft spokesperson.

Microsoft's statement doesn't address the issue of whether or not it has re-enabled updates for Russian users — it only pertains to sales of new products and services — and the provided blog post also doesn't mention Microsoft's policy for Windows Update, which was previously disabled. We pointed this out to Microsoft and asked for specific clarification about its Windows Update Policy. The company said it has nothing further to share at this time.

The reports certainly have a feeling of Russian propaganda that paints a picture of normalcy returning to the country — the CNews report also hails so-called 'parallel' imports to the country and the resulting proliferation of easily-accessible Intel products at Russian online retailers. 

Parallel imports are simply gray market imports, meaning that they aren't authorized by the company that manufactures the product. Russia has decriminalized and encouraged these imports in the wake of U.S. sanctions, thus avoiding the restrictions for products from companies like Intel, AMD, and Apple.

Paul Alcorn
Managing Editor: News and Emerging Tech

Paul Alcorn is the Managing Editor: News and Emerging Tech for Tom's Hardware US. He also writes news and reviews on CPUs, storage, and enterprise hardware.

  • -Fran-
    One for the US Congress to ponder, I guess?

    I'd imagine the spirit of the sanctions would include "warranty obligations" in a very loose (or strict?) interpretation.

    I can't blame Intel and Microsoft for allowing it, but interesting dilemma none the less.

    As they've been doing this for a while now, I'd also imagine it's because authorities said it was ok? Maybe?

    Regards.
    Reply
  • Dave Haynie
    If they're doing this to honor warranty, you'd think that US Government sanctions would indemnify them against any legal action.

    A more interesting response would have been not to end code download, but fill it with malicious code. So at some trigger point, all updated Russian computer brick themselves. You'd have to allow enough time before sending the trigger to allow lots of computer updates, and of course only supply these versions to users from Russia or Belarus. I guess we'll know if they did this, eventually.
    Reply
  • digitalgriffin
    "Contractual obligations" my tail.
    Reply
  • digitalgriffin
    Dave Haynie said:
    If they're doing this to honor warranty, you'd think that US Government sanctions would indemnify them against any legal action.

    A more interesting response would have been not to end code download, but fill it with malicious code. So at some trigger point, all updated Russian computer brick themselves. You'd have to allow enough time before sending the trigger to allow lots of computer updates, and of course only supply these versions to users from Russia or Belarus. I guess we'll know if they did this, eventually.

    I was wondering if they installed honeypot software myself.

    But that would work against Intel if relationships ever resumed. Would you allow your country to ever trust a hardware partner again if it was laced with spyware/boobytraps. I mean look how paranoid the USA is against Kaspersky, Huawei, and TikTok? (And for good reason)
    Reply
  • Ar558
    This nullifies the power of sanctions, they should be cut off absolutely and if users have a problem maybe they can rethink their electoral choices.
    Reply
  • lmcnabney
    Providing drivers and patches is probably worth continuing. They could get the drivers in roundabout fashion anyway. Pushing security patches really does make us all safer.
    Reply
  • TechieTwo
    It's all about the money with Intel. They have been convicted of crimes many times in many countries. To Intel it's just the cost of doing business. They are unscrupulous IMNHO.
    Reply
  • rluker5
    IMNHO?
    Reply
  • Makaveli
    digitalgriffin said:
    I was wondering if they installed honeypot software myself.

    But that would work against Intel if relationships ever resumed. Would you allow your country to ever trust a hardware partner again if it was laced with spyware/boobytraps. I mean look how paranoid the USA is against Kerspasky, Huawei, and TikTok? (And for good reason)

    hmm there are some legal gray area's when its comes to honeypots but ya that would break all trust going forward so probably bad for business.
    Reply
  • artk2219
    rluker5 said:
    IMNHO?
    "In my never humble opinion" i believe. As for the support, as someone else already mentioned, when it comes to security its kind of a one for all situation, everyone is more secure by making sure that everyone stays secure.
    Reply